Resources
At Elmwood, we know that searching for care can feel emotional, urgent, and sometimes overwhelming, especially when you’re trying to do the right thing for someone you love. This page is designed to help you find the right information quickly, whether you’re just starting to explore options, preparing for a move, or supporting a relative living with dementia.
If you’d like to talk anything through, you can contact our team to ask questions or arrange a visit.
In an emergency: call 999. For urgent medical advice when it’s not an emergency, call 111.
Find the Right Information Fast
Choose the situation that best matches where you are right now:
- “We’re considering a care home, but don’t know where to start.
→ Go to Choosing & moving into a care home - “We need to arrange care soon.”
→ Go to Choosing & moving into a care home (see What to ask on a visit) - “My relative has dementia (or we suspect dementia).”
→ Go to Dealing with dementia - “I’m supporting someone and I’m exhausted / worried / not sure what’s normal.”
→ Go to Dealing with dementia & Useful links/resources - “I’m a family member and I have practical questions.”
→ Go to FAQs for families - “I need trustworthy organisations, not random Google results.”
→ Go to Useful links/resources
Choosing & Moving into a Care Home
1) Before you decide, what kind of support is needed?
Many families start by asking, “Do we need a care home?” A more helpful question is:
“What support does my relative need day-to-day, and what would help them feel safe, comfortable and cared for?”
You might be considering care because of:
- Falls risk, mobility changes, or safety concerns at home
- Medication support needs
- Nutrition/weight loss, dehydration, or struggling to cook
- Loneliness, anxiety, or reduced confidence
- Increasing memory issues, confusion, or “wandering”
- Carer strain (you’re doing more and more, with less support)
The right next step is usually one (or more) of the following:
- A care needs assessment (what support is needed)
- A financial assessment (how care may be funded)
- A visit to one or two homes to compare environment, culture and “feel”
In Devon, adult social care assessments are handled by Devon County Council, and you can also use their advice and support pages to understand your options.
2) How to choose a care home with confidence
A good approach is to combine:
- Your relative’s needs and preferences
- Your family’s practical needs (location, visiting, budget)
- Independent quality checks
In England, the Care Quality Commission looks at five key areas when inspecting services: whether they are safe, effective, caring, responsive, and well-led.
Helpful actions when researching homes:
- Read the latest inspection report and note strengths/areas to improve
- Visit at least once (ideally twice, at different times)
- Ask how the home supports changing needs over time
A practical “starter checklist” can be useful if you’re feeling overwhelmed. Care UK offers a helpful guide and downloadable checklist for choosing a care home.
3) Questions to ask when you visit
Care & daily life
- How is a new resident assessed and supported in the first few weeks?
- How do you create and review care plans (and how are families involved)?
- What does a typical day look like?
Staffing & support
- Who is responsible for day-to-day clinical oversight (if relevant)?
- How are preferences, routines, faith/culture, and personal history supported?
- What training do staff receive?
Food, comfort & dignity
- How do you support appetite changes, hydration, and special diets?
- Can residents personalise their room?
- How do you support privacy and independence?
Safety & wellbeing
- How do you manage falls risk and medication safety?
- How do you support emotional wellbeing and loneliness?
What’s the approach to end-of-life care and family support?
4) Understanding costs, funding and assessments
Funding can feel complicated because there are different routes depending on needs and finances.
Common pathways include:
- Self-funding (paying privately)
- Local authority funding (after needs & financial assessment)
- NHS Continuing Healthcare (CHC) (if the person has a “primary health need”)
- Benefits support, such as Attendance Allowance (eligibility depends on circumstances)
Useful starting points:
- Age UK explains care home costs, council assessments and how fees can vary.
- For “top-up” fees (when a preferred home costs more than the council rate), Age UK has a clear guide.
- The NHS explains CHC, including how eligibility decisions and assessments typically work.
- Devon County Council outlines how to request/support a needs assessment locally.
If you want a simple overview of funding routes, Care UK’s guide to funding options is also a helpful read.
5) Moving in: making the transition easier
Moving into a care home is a big change for anyone.
What often helps most:
- Familiar items (photos, favourite blanket, small keepsakes)
- A simple, consistent routine at first
- A “getting to know me” summary (likes/dislikes, life story, what calms anxiety, how they prefer to communicate)
- Regular early check-ins with family and key staff
Care UK provides a practical checklist for moving in, including what to bring and how to help someone settle.
Dealing with Dementia
Dementia affects every person differently, and it affects families too. It’s normal to feel grief, worry, or guilt alongside love and determination.
1) Understanding dementia
A good starting point is Alzheimer's Society, which provides comprehensive UK guidance on:
- Understanding different types of dementia
- What to expect as dementia progresses
- Emotional support and practical advice for families
The NHS also provides an accessible overview of symptoms, diagnosis and next steps.
2) Supporting someone day-to-day
Dementia support is often about reducing distress and increasing reassurance.
Common best practices include:
- Keeping communication calm and simple
- Allowing extra time to respond
- Maintaining familiar routines where possible
- Looking for the emotion behind the words (fear, confusion, embarrassment)
Alzheimer’s Society has practical guidance on supporting someone and responding to changes in behaviour.
They also offer specific communication tips that many families find immediately useful. Click here and here.
3) Looking after yourself as a family member or carer
Many carers push through until they’re running on empty and then feel guilty for struggling.
You deserve support too. Alzheimer’s Society has guidance on carer wellbeing and coping emotionally.
For specialist dementia nursing support, Dementia UK provides the Admiral Nurse Dementia Helpline (expert advice and reassurance for families).
And for broader “carer” advice (benefits, assessments, practical support), Carers UK is an excellent resource.
Locally, Devon Carers offers free support for unpaid carers (including registration and signposting).
4) Planning ahead
When someone has dementia, planning early can reduce stress later.
Common next steps families consider:
- Lasting Power of Attorney (LPA) for health & welfare / finance decisions
- Reviewing wills, benefits, and funding routes
- Recording preferences (routines, likes/dislikes, what comforts them)
- Talking about wishes for future care, when the time feels right
For practical benefits guidance, Citizens Advice is a reliable starting point (including help with Attendance Allowance and how to claim).
FAQs for Families
Most families stay involved through regular visits, care plan reviews, and ongoing communication with staff. It’s helpful to agree a main point of contact in the family, and share key details about routines, preferences and what helps your relative feel calm.
Yes. Personalising a room can help someone settle. Ask what items are safe/appropriate and whether there are limits on furniture.
A good care plan reflects not only health needs, but also the person’s history, routines, preferences, mobility, nutrition, mood, and communication needs, and should be reviewed as needs change.
Dignity, privacy, choice and independence should be woven into everyday care. Elmwood’s philosophy includes a strong focus on these values and personalised care planning.
That’s very common. Staff can help you find the best time of day to visit, reduce overwhelm, and use small strategies to make connection easier (music, photos, short calm conversations). Alzheimer’s Society communication guidance can really help here.
Care needs can change gradually or suddenly (for example after a fall or illness). Ask how the home reviews needs, what additional support can be introduced, and what happens if someone needs nursing input or specialist services.
Care homes follow strict procedures for ordering, administering and recording medication, and coordinate with GPs/pharmacies where appropriate. You can ask what systems are used and how changes are communicated to families.
Many homes can support diabetic, fortified, vegetarian, allergy-friendly and texture-modified diets. Ask how needs are assessed and reviewed, and how hydration is encouraged.
Yes. If you’re worried about anything (health, mood, safety, care quality), raise it early. A good home will welcome questions and aim to address concerns quickly and transparently.
If you’re concerned that an adult is at risk of abuse or neglect, Devon’s safeguarding information and routes to report concerns are available via Devon County Council.
Many families want reassurance that their loved one will be comfortable, treated with dignity, and that relatives will be supported too. Devon has several respected hospice charities who can provide guidance and support (see below).
Care needs can change gradually or suddenly (for example after a fall or illness). Ask how the home reviews needs, what additional support can be introduced, and what happens if someone needs nursing input or specialist services.
Useful Links/Resources
Below are trusted organisations that many families use alongside conversations with care providers and clinicians.
Choosing care and understanding quality
NHS – Care homes guidance
What care homes are, how to research, how to choose, paying for care
Care Quality Commission (CQC)
What good care looks like, and how services are assessed.
Healthwatch
Advice on choosing care and understanding options.
Dementia-specific information and family support
Alzheimer’s Society
UK gold-standard dementia information, including progression and practical guidance for carers.
Dementia UK
Admiral Nurse support and helpline for families affected by dementia.
Carer support in Devon
Devon County Council
Carers support, assessments, and local guidance.
Devon Carers
Free support for unpaid carers in Devon.
Local councils and community support
Devon County Council Adult Social Care
Contact routes and advice, including how to access assessments.
East Devon District Council
Local housing-related support services for older/vulnerable residents (useful for families exploring “support at home” options alongside care).
Funding, benefits and legal planning
Age UK
Paying for a care home, averages/cost drivers, assessments, and top-up fees.
NHS Continuing Healthcare (CHC)
Eligibility and assessment overview.
Attendance Allowance (GOV.UK)
How to claim attendance allowance.
Lasting Power of Attorney (GOV.UK)
Making and registering an LPA.
Citizens Advice
Benefits guidance, including Attendance Allowance claiming routes.
Independent Age
Clear, practical guides on choosing and paying for care.
Hospice and end-of-life support in Devon
Hospiscare
Hospice charity supporting adults across the heart of Devon.
Rowcroft Hospice
Specialist palliative care support across South Devon.
North Devon Hospice
Specialist care and support for people affected by life-limiting illness.
Hospice UK
Hospice finder if you’re looking for the right local service.
If you’d like help understanding what support might be right for your relative, or you want to talk through moving in, dementia support, or family questions, our team is here. Elmwood’s approach centres on dignity, privacy, independence, choice and personalised care planning.